OCR failure on the document is a good sign that there’s something wrong with the submission.
Yoti will process the image and provide feedback to the user based on the result of the image capture. In unsuccessful prompting the user to try to upload once again, and why if unsuccessful.
In-session feedback should help:
- Notify the user that something is wrong with the submission
- Provide the user with a chance to re-upload the document within the same session
- Increase the number of successful checks
By default, Yoti will allow 1 extra attempt. The screen that will be shown to the user on unsuccessful attempts is:
In session feedback example screen
The user flow is as follows:
- The user will select document type and country.
- The user will upload / take a photo of the document.
- If the document can be OCR’d it will go through.
- If it cannot due to user error, they will be asked to retry or change their document type.
If the user has reached their maximum attempts the session will end there.
End of in-session feedback
Reclassification
If the wrong document is uploaded, Yoti will attempt to reclassify the document. That means that if the submitted document type or/and country would be different from the ones the user selected, Yoti will save it under the detected one if the data is extracted successfully.