Welcome to the developer documentation for integrating the In-Branch verification service.
Our In-Branch Verification service can be integrated in the following ways:
In-Branch Verification is a service for organisations that require In-person identity verification and document validation. This service will use Yoti's Identity verification capability combined with a face-to-face transaction to provide identity and proof of address document validation and identity verification to clients who require additional assurance to meet business risk or regulatory obligations, or to applicants who require the additional assistance that a branch can provide.
In-Branch Verification is also used to facilitate Identity checking through the DBS documents-based route.
The benefits of using this service:
- Make it easier for your applicant to prove their identity
- Onboard more applicants and increase accessibility
- Trusted by governments and businesses
Our In-Branch Verification service is used by Government Digital Services for people who cannot create their OneLogin account online and by businesses carrying out DBS checks on future employees. It is now available for financial services and insurance companies wanting to increase accessibility to their online services.
Customers easily sign up online, in your journey, selecting their available documents and their most convenient Post Office branch.
Watch the video below to see the In Branch user journey would look like. Once your applicants have completed the At Home flow and they have their Applicant Letter, they should take this along with any required documents to their selected Post Office branch.
The video shows the steps the Applicant and Postmaster take to complete the In Branch Verification check. This can include Document inspection and capture and a user face capture.
They’ll receive a downloadable PDF which they’ll need to show in-branch, that details which documents they need to bring with them. Alternatively, for non-digital applicants a branch verification request may be facilitated by your contact centre and posted out.