Rate limits are controls implemented by our API to restrict the number of requests a client can make to our services within a defined time window. These limits are essential for maintaining the stability and security of our infrastructure, as well as for preventing abuse or malicious activity.
Specifically, we apply a rate limit to the Create Session API call to ensure fair usage and system reliability. Our rate-limiting system is tiered, allowing us to offer different levels of access based on client needs. By default, all new clients are placed in the "Small" tier, which provides a baseline level of access suitable for most use cases. Clients with higher usage requirements may request to be moved to a higher tier.
Tiered rate limiting
| Tier | Requests Per Second (RPS) | Requests Per Minute (RPM) |
|---|---|---|
| Small | 10 | 400 |
| Medium | 15 | 600 |
| Large | 25 | 1250 |
Please contact our support team to discuss adjusting the rate limit that matches your usage.