Error Codes

AI Tools

All of the age verification error codes can be found here.

Error codeError NameDescription
E000001ErrCodeAPISessionNotFoundUnable to find a session for the session id and sdk id provided
E000002ErrCodeAPIGenericGeneric Error Code
E000003ErrCodeAPIEmptySessionNo sessionId or sdkId provided when requesting a session
E000004ErrCodeAPISessionExpiredSession has expired
E000005ErrCodeAPIMutlipartParseUnable to parse multipart data when submitting data for age estimation
E000006ErrCodeAPIBadRequestBad request (request validation failed, user not alive, no session methods allowed)
E000007ErrCodeAPIValidationMethodNotAllowedValidation method not allowed for this session
E000008ErrCodeAPIInvalidSessionTypeInvalid session type
E000010ErrCodeAPIInvalidSessionStatusInvalid session status
E000011ErrCodeAPIUnauthorisedUnauthorised
E000012ErrCodeAPIBiometricConsentMissingBiometric consent missing
E000013ErrCodeAPIResultNotFoundUnable to find a result for the session id and sdk id provided
E000014ErrCodeAPIInvalidCreditCardCheckStatusInvalid credit card check status for session
E000015ErrCodeAPIInvalidPayloadInvalid payload for this request
E000016ErrCodeAPIUncertaintyTooHighUncertainty level too high for this request
E000017ErrCodeAPIResultScoresThresholdFailMobile check result scores do not meet required thresholds
E000018ErrCodeAPISessionUpdateNotAllowedSession update not allowed
E000019ErrCodeAPICancelAndRedirectURLsNotExistCancel URL and Redirect URL don't exist for session
E000020ErrCodeAPIElectronicIDMethodNotConfiguredElectronic ID method is not configured for session
E000021ErrCodeAPIElectronicIDVerificationFailedElectronic ID verification failed
E000022ErrCodeAPIGetSignicatTokenUnable to get Signicat token
E000023ErrCodeAPIElectronicIDDateOfBirthUnable to retrieve date of birth from Signicat
E000024ErrCodeAPIEIDStateCompromisedElectronic ID state is compromised
E000025ErrCodeAPINoMoreVerificationAttemptsNo more verification attempts
E000026ErrCodeAPIVerificationForMethodDisabledVerification attempt for method is not allowed
E000027ErrCodeAPIVerificationBlockedLocationVerification is not allowed in this location
E000028ErrCodeApiSecureTokenMissingDataMissing data from age estimation secure token
E000029ErrCodeApiMissingRuleIDMissing ruleID for session, login not allowed
E000030ErrCodeApiInvalidSSNInvalid social security number
E000031ErrCodeApiInvalidDOBInvalid date of birth
E000032ErrCodeApiSSNSupplierErrorError received from SSN supplier
E000033ErrCodeApiAgeKeyInvalidCredentialInvalid AgeKey credential
E000034ErrCodeLimitExceededDailySessionDaily session limit exceeded
E000035ErrCodeLimitExceededMonthlySessionMonthly session limit exceeded
E000100ErrCodeApiTemplateNotFoundTemplate not found
E000101ErrCodeAPIDigitalIDMethodNotConfiguredDigital ID not configured
E000102ErrCodeAPIBiometricConsentRequiredBiometric consent is required for configuration
E000103ErrCodeAPIActiveLivenessNotAllowedACTIVE liveness level is not allowed
E000104ErrCodeAPIMissingLivenessMissing liveness level
E000105ErrCodeAPITypeInvalidAGE type is not allowed
E000106ErrCodeAPITemplateCreateNotAllowedTemplate creation not allowed
E000107ErrCodeAPIManualAuthenticityNotAllowedMANUAL authenticity is not allowed
E000108ErrCodeAPIResumeEnabledNotAllowedResume enabled is not allowed
E000109ErrCodeAPIRetryEnabledNotAllowedRetry enabled is not allowed
E000110ErrCodeAPIInvalidDigitalIdAgeEstimationInvalid threshold supplied
E100001ErrCodeReportAPIGenericGeneric API Error
E100002ErrCodeReportAPIBadRequestBad Request
E100003ErrCodeReportAPINotFoundNot found
E110001ErrCodeCCApiNotFoundNot found
E110002ErrCodeCCApiInternalServerErrorInternal server error
E110003ErrCodeCCApiBadRequestMissing or failing validation
E110004ErrCodeCCApiInvalidCardTypeInvalid card type
E110005ErrCodeCCApiCardOwnerNotVerifiedCard owner cannot be verified
E110006ErrCodeCCApiSupplierErrorCodeError code sent by supplier
E110007ErrCodeCCApiGenericErrorCodeGeneric error code
E120001ErrCodeWalletApiGenericGeneric API Error
E120002ErrCodeWalletApiInsertSessionFailError while inserting the session in the DB
E120003ErrCodeWalletApiRequestCodeFailError while requesting code from supplier
E120004ErrCodeWalletApiUpdateSessionCodeFailError while updating session code in the DB
E120005ErrCodeWalletApiSessionNotFoundSession not found
E120006ErrCodeWalletApiCheckSessionStatusFailError while retrieving session status
E120007ErrCodeWalletApiGetSessionFailError while retrieving session details
E120008ErrCodeWalletApiSessionCodeMismatchSession code mismatch
E140001NotFoundNot found
E140002InternalServerErrorInternal server error
E140003BadRequestMissing or failing validation
E140004NotAuthorisedUnauthorised request
E140005NotAllowedForbidden
E140006BadQRBad Request
E140007SessionAlreadyUsedNot found
E140008UnderageBad request
E140009UnknownUnitNot found
E140010MissingSeedBad request
E200001ErrCodeMobileAPIInternalServerErrorInternal server error
E200002ErrCodeMobileAPIEncodeProtoErrorUnable to encode proto message
E200003ErrCodeMobileAPIRequestOTPErrorUnable to get a response from requesting OTP
E200004ErrCodeMobileAPIDecodeProtoErrorUnable to decode proto message
E200005ErrCodeMobileAPIInvalidOTPErrorOTP is not valid
E200006ErrCodeMobileAPICountryCodeErrorInvalid country code
E200007ErrCodeMobileAPIBadRequestErrorBad request (client's done something wrong)
E200008ErrCodeMobileAPIUnauthorisedErrorUnauthorised
E200009ErrCodeMobileAPINotAllowedErrorNot allowed
E200010ErrCodeMobileAPINotFoundErrorNot found
E200011ErrCodeMobileAPIBadRequestOTPMessageErrorInvalid message template
E200012ErrCodeMobileAPIPhoneNumberNotWhitelistedPhone number not whitelisted
E200013ErrCodeMobileAPISupplierErrorError received from supplier
E300001ErrCodeAddressAPIInternalServerErrorInternal server error
E300002ErrCodeAddressAPIBadRequestErrorBad request
E300003ErrCodeAddressAPICountryCodeErrorInvalid country code
E300004ErrCodeAddressAPINotFoundErrorNot found
E300005ErrCodeAddressAPIUnauthorisedErrorUnauthorised
E300006ErrCodeAddressAPINotAllowedErrorNot allowed
E300007ErrCodeAddressAPIMissingFirstNameFieldMissing first name field
E300008ErrCodeAddressAPIMissingLastNameFieldMissing last name field
E300009ErrCodeAddressAPIMissingZipCodeFieldMissing zip code field
E300010ErrCodeAddressAPIMissingCountryFieldMissing country field
E300011ErrCodeAddressAPIMissingDOBFieldMissing date of birth field
E300012ErrCodeAddressAPIMissingAddressFieldMissing address field
E300013ErrCodeAddressAPIInvalidDOBFieldInvalid date of birth field
E400000ErrCodeTokenAPIGenericGeneric API Error
E400001ErrCodeTokenAPIBadRequestBad Request
E400002ErrCodeTokenAPIValidationMethodsMissingMissing validation methods
E400003ErrCodeTokenAPIValidationMethodNotAllowedValidation method is not allowed for this rule type
E400004ErrCodeTokenAPITokenNotFoundNo valid tokens were found for visitor
E400005ErrCodeTokenAPICookieNotFoundCookie not found
E400006ErrCodeTokenAPIRuleNotFoundRule not found
E500000ErrCodeMyFaceUnspecifedErrorUnspecified error
E500001ErrCodeMyFaceServiceUnavailableService unavailable
E500002ErrCodeMyFaceTimeoutTimeout
E500003ErrCodeMyFaceGatewayTimeoutGateway timeout
E500004ErrCodeMyFaceUnauthorisedUnauthorised
E500005ErrCodeMyFaceNotFoundNot found
E500006ErrCodeMyFaceInvalidBodyEncodingInvalid body encoding
E500007ErrCodeMyFacePayloadTooLargePayload too large
E500400ErrCodeMyFaceModelNotFoundModel not found
E500401ErrCodeMyFaceModelListEmptyModel list empty
E500402ErrCodeMyFaceInvalidCropTypeInvalid crop type
E500403ErrCodeMyFaceFormulaNotFoundFormula not found
E500404ErrCodeMyFaceFormulaNotProvidedFormula not provided
E500405ErrCodeMyFaceInvalidBase64ImageInvalid base64 image
E500406ErrCodeMyFaceUnsupportedImageFormatUnsupported image format
E500407ErrCodeMyFaceImageResolutionNotSupportedImage resolution not supported
E500408ErrCodeMyFaceImageSizeTooLargeImage size too large
E500409ErrCodeMyFaceImageSizeTooSmallImage size too small
E500410ErrCodeMyFaceImageCompressionNotAllowedImage compression not allowed
E500411ErrCodeMyFaceWrongChannelImage wrong channels
E500412ErrCodeMyFaceGrayscaleNotSupportedImage grayscale not supported
E500413ErrCodeMyFaceFaceDetectorFailedFace detector failed
E500414ErrCodeMyFaceFaceNotFoundFace not found
E500415ErrCodeMyFaceMultipleFacesMultiple faces
E500416ErrCodeMyFaceFaceBoxTooSmallFace box too small
E500417ErrCodeMyFaceRatioTooSmallFace ratio to image too small
E500418ErrCodeMyFaceRatioTooLargeFace ratio to image too big
E500419ErrCodeMyFaceInsufficientAreaInsufficient area around the face
E500420ErrCodeMyFaceNotCentreFace not centre
E500421ErrCodeMyFacePoseTooExtremeFace pose too extreme
E500422ErrCodeMyFaceTooBrightImage too bright
E500423ErrCodeMyFaceTooDarkImage too dark
E500424ErrCodeMyFaceImageQualityBad image quality
E500425ErrCodeMyFaceProcessingFailedFail processing image
E500426ErrCodeMyFacePredictionFailedFail prediction
E500427ErrCodeMyFaceUnmappedMyFace responded with an error code that currently has no mapping
E600000ErrCodeAgeScanUnspecifiedErrorUnspecified error
E600001ErrCodeAgeScanServiceUnavailableService unavailable
E600002ErrCodeAgeScanTimeoutTimeout
E600003ErrCodeAgeScanGatewayTimeoutGateway timeout
E600004ErrCodeAgeScanUnauthorisedUnauthorised
E600005ErrCodeAgeScanNotFoundResource not found
E600006ErrCodeAgeScanImageTooBigImage too big
E600007ErrCodeAgeScanInvalidBase64ImageUnable to decode image (not a jpeg or wrong base64 string)
E600008ErrCodeAgeScanNotAllowedNot allowed
E600009ErrCodeAgeScanBadRequestBad request
E600016ErrCodeAgeScanUncertaintyTooHighUncertainty level too high for this request
E600301ErrCodeAgeScanUnknownUnknow error
E600405ErrCodeAgeScanBackgroundUnsuitableBackground image not suitable
E600406ErrCodeAgeScanNoFaceNo face detected
E600408ErrCodeAgeScanSpoofingSpoofing attempt detected
E600409ErrCodeAgeScanImageNotPresentImage not present
E600414ErrCodeAgeScanGenericBadRequestGeneric bad request
E600415ErrCodeAgeScanNoImageNo image detected
E600416ErrCodeAgeScanInternalServerInternal server error
E600417ErrCodeAgeScanUnmappedAgeScan responded with an error code that currently has no mapping
E600418ErrCodeMyFaceInvalidEndpointThe endpoint requested is invalid
E600419ErrCodeMyFaceInvalidBIRequestHeaderYoti-Bi-Request-Id is missing
E600420ErrCodeMyFaceInvalidProductInvalid product
E600421ErrCodeMyFaceSecureRequestEmptySecure request field is empty
E600422ErrCodeMyFaceSecureSessionNotFoundSecure session not found
E600423ErrCodeMyFaceSecureSignatureNotFoundSecure signature not found
E600424ErrCodeMyFaceSecureVersionNotFoundSecure version not found
E600425ErrCodeMyFaceSecureVerificationNotFoundSecure verification not found
E600426ErrCodeMyFaceSecureClientSdkMismatchSDK-Id doesn’t match with AI Service request
E600427ErrCodeMyFaceInvalidSecureSdkIdInvalid SDK-Id format
E600428ErrCodeMyFaceUntrustedSecureSessionUntrusted secure session
E600429ErrCodeMyFaceInvalidSecureSessionInvalid secure session token
E600430ErrCodeMyFaceInvalidMetadataDeviceInvalid device metadata provided
E600431ErrCodeMyFaceInvalidSecureSignatureFailed to verify secure session signature
E600432ErrCodeMyFaceImageNotProvidedImage has not been provided
E600433ErrCodeMyFaceInvalidLevelOfAssuranceInvalid antispoofing level of assurance provided
E600434ErrCodeMyFaceInvalidImgValidationLevelThe image validation level is invalid
E600435ErrCodeMyFaceInvalidThresholdInvalid threshold
E600436ErrCodeMyFaceInvalidQueryParamQuery parameter value is invalid
E600437ErrCodeMyFaceInvalidRequestBodyRequest body is invalid
E600438ErrCodeMyFaceMinHeightMinimum image height supported is min_height_ size pixels
E600439ErrCodeMyFaceMaxHeightMaximum image height supported is max_height_ size pixels
E600440ErrCodeMyFaceMinWidthMinimum image width supported is min_width_ size pixels
E600441ErrCodeMyFaceMaxWidthMaximum image width supported is max_width_ size pixels
E600442ErrCodeMyFaceMinPixelsMinimum number of image pixels supported is min_pixels_ size
E600443ErrCodeMyFaceMaxPixelsMaximum number of image pixels supported is max_pixels_ size
E600444ErrCodeMyFaceStdDevTooHighStandard deviation invalid value
E600800ErrCodeActiveUnmappedMyFace responded with an error that is currently not mapped
E601001ErrCodeAgeScanMissingImageImage has not been provided
E601002ErrCodeAgeScanInvalidImageFormatImage does not have a valid format
E601003ErrCodeAgeScanMissingFacemapFacemap has not been provided
E601004ErrCodeAgeScanMissingSecondaryImageSecondary image has not been provided
E601005ErrCodeAgeScanInvalidSecondaryImageFormatSecondary image does not have a valid format
E700000ErrCodeYotiClientUnspecifiedErrorUnspecified error
E700001ErrCodeYotiClientServiceUnavailableService unavailable
E700002ErrCodeYotiClientTimeoutTimeout
E700003ErrCodeYotiClientGatewayTimeoutGateway timeout
E700004ErrCodeYotiClientUnauthorisedUnauthorised
E700501ErrCodeYotiClientInvalidPEMFileInvalid PEM file
E700502ErrCodeYotiClientCantDecryptTokenCant decrypt token
E700503ErrCodeYotiClientCantDecryptProfileCant decrypt profile
E700504ErrCodeYotiClientProfileNotFoundProfile not found
E800001ErrCodeAuthAPIGenericGeneric Error Code
E800002ErrCodeAuthAPIBadRequestBad Request
E800003ErrCodeAuthAPIUnautorisedUnauthorised
E800004ErrCodeAuthAPIClientKeyInsertFailedCannot insert Client Key
E800005ErrCodeAuthAPIForbiddenForbidden
E800006ErrCodeAuthAPIAccountNotFoundNot found
E900001ErrCodeVisitorAPIBadRequestBad Request
E900002ErrCodeVisitorAPIGenericGeneric API Error
E910001ErrCodeUserAPIGenericGeneric API Error
E910002ErrCodeUserAPIBadRequestBad Request
E910003ErrCodeUserAPIUnauthorisedUnauthorised
E910004ErrCodeUserAPIPasswordRequirementsPassword Too Short
E910005ErrCodeUserAPIAccountExistsAccount Already Exists
E910006ErrCodeUserAPIDuplicateUsername already has an account
E910007ErrCodeUserAPIInvalidCredentialsInvalid Credentials
E910008ErrCodeUserAPIAttemptsOverflowMax login attempts reached
E910009ErrCodeUserAPIUsernameRequirementsUsername does not match requirements: min 8 chars, max 50 chars, only a-zA-Z0-9.-_ chars allowed
QR10001ErrCodeQRMissingTokenToken missing when fetching profile
QR30001ErrCodeQRMissingConfigNo config module found
QR40001ErrCodeQRYotiClientFetchProfileFailedFailed to get user profile due to Yoti client error
QR40002ErrCodeQRCreateShareURLFailedExactAgeFailed to create share URL for exact age threshold
QR40003ErrCodeQRCreateShareURLFailedOverUnderAgeFailed to create share URL for over or under age threshold
QR40004ErrCodeQRYotiClientCreateShareURLFailedFailed to create share URL due to Yoti client error
QR40005ErrCodeQRUserProfileNotFoundFailed to get user profile
QR70001ErrCodeQRMissingFormDataMissing form data: age or session type
UI000000ErrCodeUIProcessSessionResponseErrorProcess session response error
UI000001ErrCodeUISessionRequestErrorSession request error
UI300000ErrCodeUIMissingQueryParamSessionIDMissing query param session id
UI300001ErrCodeUIQueryMissingParamSdkIDMissing query param sdk id
UI300002ErrCodeUIMissingKeyFromConfigMissing key value from config
UI300003ErrCodeUIMissingHostFromConfigMissing host value from config
UI300004ErrCodeUIAgeTokenMatchFailedAge token match failed
UI300005ErrCodeUISessionUpdateErrorSession update failed
UI300006ErrCodeUIConfigNotFoundCannot find style override configuration file
YDS00001ErrCodeYDSInternalServerErrorInternal server error
YDS10003ErrCodeYDSSessionNotCompleteSession not complete
YDS40002ErrCodeYDSDocumentFailedAuthenticityDocument failed authenticty check
YDS40003ErrCodeYDSUnknownDocumentUnknown document
E150001ErrCodeElectronicIdApiGenericGeneric API Error
E150002ErrCodeElectronicIdApiBadRequestBad request
E150004ErrCodeElectronicIdApiStartSessionFailError while creating a session
E150005ErrCodeElectronicIdApiMissingEnhancedChecksFlagEnhanced checks flag not provided
E150006ErrCodeElectronicIdApiCheckStatusFailError while retrieving session status
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard

Got a question? Contact us here.

On This Page
Error Codes