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Customer Letter
Here we will show you how to generate the Post Office in branch verification customer letter which contains;
Applicant information
List of documents
Branch address
Further information.
A QR code that the person in branch will be required to scan.
Fetch session config
This endpoint will retrieve the session configuration, and also provide the requirement ID to be used for the instructions. This will be in a UUID format per document requested, and can be found in the required_resources array per document.
SDK Example:
Example Response
Error Response
Error code | Description |
|---|---|
400 | malformed request |
401 | unauthorised request, wrong key used |
404 | no session found matching the sessionId provided |
409 | cannot begin this session until integrator provides all required resources |
503 | service is unavailable |
Generate Customer Letter
This endpoint will generate the letter that the applicant needs to complete the IBV session.
SDK Example
Example
See below for a complete payload. This will just return a null body.
Error Response
Error code | Description |
|---|---|
400 | payload validation error |
401 | unauthorised request, wrong key used |
404 | the referenced application does not exist |
409 | the session has expired |
500 | internal server error |
503 | service is unavailable |
Retrieving Customer Letter
This endpoint is used to pull the generated letter in a PDF format, which you can then send to the applicant.
SDK Example
PDF Example

Important - The use of the Post Office branded customer letter is mandatory for the In-Branch Verification service.
Error Response
Error code | Description |
|---|---|
400 | payload validation error |
401 | unauthorised request, wrong key used |
404 | the referenced application does not exist |
409 | the session has expired |
500 | internal server error |
503 | service is unavailable |
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