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In-Branch Verification
v9.0
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Customer Branch Experience
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Watch the video below to see the In Branch user journey would look like. Once your customers have completed the At Home flow and they have their Customer Letter, they should take this along with any required documents to their selected Post Office branch.
The video shows the steps the Customer and Postmaster take to complete the In Branch Verification check. This can include Document inspection and capture and a user face capture.
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Last updated by Nikhil Pankhania on Aug 4, 2025
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